FAQs

How long are shipping times?


Your products will ship within two working days of your order, and then take up to two weeks to reach your doorstep. Each product at Misstush has an estimated delivery time that you will receive in an email.

 PLEASE NOTE due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.


What's your return policy?


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Click here to see our return policy


Can I cancel my order?


Cancelations are possible if you do not receive your package within the timeframe 24 hours  specified for each individual product. Sometimes orders get sent out before we can process the cancelation.  


What happens if I receive the wrong item?


If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. 


Do you offer exchanges?


We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

How can i track my order?

Tracking numbers are assigned to packages when they ship (usually within 2-5 business days). When your package ships, you will receive an email with your tracking number and a link to check the status.

what causes a delayed delivery

In a perfect world, package deliveries arrive on time without any issues. But, in some cases, delays occur and here are the reasons why:

  • Failed delivery attempts – This occurs if there was no one there to receive the package or if the address is misspelt, incomplete or outdated. Usually, couriers make 2 or 3 attempts to deliver your package, but on different days. After these attempts, your package will most likely be stored in the courier’s warehouse for 5-7 days. Please contact your local post office immediately to track it down. If your package has already been sent back to us, simply Contact Us so we can resend it.
  • Delay caused by customs – International shipments are held up in customs to check that the contents and value of the package were declared accurately. Your tracking status will update soon after your package has been cleared and released. For updates, you may also contact your local post office or delivery service provider since a local tracking number may be provided to you for possible additional tracking events.
  • Marked as undeliverable – This happens if the courier has no access to the delivery location. Your package will then be sent back to us. If this is the case, Contact Us right away so we can resend your package.
  • Lost packages – One of the worst case scenarios why your package can get delayed is because it got lost along the way. Please contact first your local post office for updates. If you haven’t received it yet, Contact Us and we’ll do our best to help.
  • Weather conditions – Bad weather can block the roads or slow down the transit and cause a delayed delivery. Keep following up with your local post office to track the movement of your order.
  • Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season when the shopping extravaganza begins. Because of this, delivery may take longer than usual. Simply follow up with your local post office to track down your package.

My tracking shows no updates

If your order has just shipped please allow 1-3 business days for tracking to update in the system.

If your order shows the 1st tracking scan, but has since not updated, then don't panic - the gap between the 1st and 2nd scan is 90% of the transit time. This does not mean your order is delayed :)

what is the minimum age using Misstush products

We recommend use to customers above age 18.

If you have parental permission then our products are safe for teenagers also.

Support

Email: contact@misstush.com

Address - 45, 45 crondall street, Manchester, Postal / Post Code M144UA, United Kingdom .

Click Here To Contact Support