How long are shipping times?
Your products will ship within two working days of your order, and then take up to two weeks to reach your doorstep. Each product at Misstush has an estimated delivery time that you will recieve in an email.
PLEASE NOTE due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.
What's your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
How can i track my order?
Tracking numbers are assigned to packages when they ship (usually within 2-5 business days). When your package ships, you will receive an email with your tracking number and a link to check the status.
To easily track your order, you can click here:
what causes a delayed delivery
In a perfect world, package deliveries arrive on time without any issues. But, in some cases, delays occur and here are the reasons why:
My tracking shows no updates
If your order has just shipped please allow 1-3 business days for tracking to update in the system.
If your order shows the 1st tracking scan, but has since not updated, then don't panic - the gap between the 1st and 2nd scan is 90% of the transit time. This does not mean your order is delayed :)
what is the minimum age using Misstush products
We recommend use to customers above age 18.
If you have parental permission then our products are safe for teenagers also.
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